Cancellation & Rescheduling Policy
The $200 retainer is non-refundable. It is earned upon booking to reserve your date and covers preliminary design work. All other terms below apply to the remaining balance.
Cancellation Terms
| Timing | What You Owe |
|---|---|
| 30+ days before event | Retainer ($200) only — no additional charges |
| 15–29 days before event | 50% of total package price |
| 14 days or less | 100% of total package price |
Cancellation fees reflect actual losses from blocked date availability and completed work. Governed by California Civil Code §1671.
Rescheduling Your Event
You may reschedule your event once within 6 months of the original date at no penalty, provided:
- You provide written notice of the reschedule request
- We have availability on the new requested date
- The new date is within 6 months of the original
Your retainer and all payments already made transfer to the new date at the same package rate. A second reschedule request will result in forfeiture of the retainer and the cancellation policy above will apply.
Weather Policy
For outdoor events, you are required to have a backup indoor location or adequate weather protection (tent or canopy). If severe weather makes setup unsafe or impossible, it is treated as a force majeure event — see below. If the event proceeds outdoors despite severe weather warnings and conditions affect photo quality, we are not responsible.
Force Majeure
In the event of a natural disaster, pandemic, government order, or venue closure, you may choose to:
- Reschedule to a new available date — all payments transfer
- Receive a credit valid for 12 months
- Cancel with only the retainer forfeited — no additional charges
If we cancel due to force majeure, you receive a full refund of all payments made. We went through the LA wildfires alongside our clients — we understand some things are beyond anyone’s control.
Questions about your booking? We’re here to help.
Call (747) 895-4473Frequently Asked Questions
Can I reschedule my photo booth rental date?
Yes. You may reschedule once within 6 months of your original event date at no penalty, provided you give written notice and we have availability on the new date. Your retainer and all payments transfer to the new date at the same package rate.
What is the cancellation policy for Captured Celebrations?
If you cancel 30 or more days before your event, only the $200 retainer is forfeited — no additional charges. Cancellations 15–29 days out require 50% of the total package price. Cancellations within 14 days require 100% of the total package price.
Is the retainer refundable?
No. The $200 retainer is non-refundable. It is earned upon booking to reserve your date and cover preliminary design work. The only exception is a Provider-initiated cancellation due to force majeure, in which case a full refund of all payments is issued.
What happens if it rains on my outdoor event?
If severe weather makes setup unsafe or impossible, it is treated as a force majeure event — you can reschedule, receive a credit, or cancel with only the retainer forfeited. For weather concerns with less than 48 hours notice, please contact us directly.
What is the force majeure policy?
In cases of natural disaster, pandemic, government order, or venue closure, you may reschedule to a new available date (all payments transfer), receive a 12-month credit, or cancel with only the retainer forfeited. If we cancel due to force majeure, you receive a full refund of all payments made.